Yes. We guarantee that every item sold are 100% authentic. We know you are paying for authenticity and our job is to deliver that. We categorically do not sell nor condone replicas, copies, counterfeits, fakes or any A grades B grades. 

Our items are sourced through in-store releases, public ballots, and online drops from authorised retailers or trusted individuals worldwide.

136 Arab Street, Singapore 199825

Daily: 12:30pm – 8:00pm

Closed every Wednesday

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• Processing: 1–2 working days
• Singapore delivery: 1–3 working days
• Same Day Delivery: 2pm–9pm if ordered before 1pm (cut-off at 5pm)
• International delivery: 4–11 working days
  

Delivery times may vary due to weather, traffic, or regional factors.

• Processing: 1–2 working days
• Singapore delivery: 1–3 working days
• Same Day Delivery: 2pm–9pm if ordered before 1pm (cut-off at 5pm)
• International delivery: 4–11 working days
  

Delivery times may vary due to weather, traffic, or regional factors.

Orders are usually ready within 1–2 working days. You will receive an email once your order is ready for collection. Please collect during store operating hours.

If you don't see pick-up or same day delivery at checkout, it means that so
me items are stored in our warehouse and are only available for courier delivery. If you need an item urgently, feel free to email us and we’ll do our best to assist.

YES WE DO! No matter where you are, we will deliver it!

Singapore

• Standard Delivery: FREE for orders above S$50, or S$3.50 for orders below S$50
• Same Day Delivery (order before 5pm): S$15 (delivered before 10pm)
  

International

• Standard Delivery (4–10 working days)
• Shipping fees vary based on destination and parcel weight
• Customs duties and taxes (if any) are borne by the recipient
  
  

SNOOZE STORE is not responsible for customs duties or taxes.

• One-time exchange within 7 days of receiving the item
• Item must be unused and in original condition
• Return courier fee: S$8
• No exchanges for sale items, discounted orders, or overseas orders

Alternatively, exchanges can be done in-store.

Refunds are not accepted once an order is completed.

For defective items, please email us with photos and your order number. If approved, a full refund will be issued to the original payment method within up to 10 business days.

Yes. Changes to the delivery address, size, colorway, or model are allowed within 12 hours of placing your order. Please contact us as soon as possible to request the amendment.

Yes, a 5% cancellation fee applies to cover payment processing charges.