FAQ

ARE YOUR ITEMS AUTHENTIC?

Yes. We guarantee that every item listed and sold are 100% authentic.

WHAT IS YOUR DEFINITION OF BRAND NEW?

All our items listed on the site are brand new unless otherwise stated.

Our item will be deemed as brand new despite of the following:

• manufacturer glue stains

• tried on for fitting
• stitching inconsistency
• no or detached manufacturer tags
• slightly damaged box (slight tear or dent)

• manufacturer defects and imperfections (stitching imperfections, or minimal scuff marks)

• shoes that are laced or unlaced

• apparel/accessories that are unsealed from or do not come with its original packaging

DO YOU HAVE A PHYSICAL STORE TO VIEW THE ACTUAL PRODUCTS?

Yes we do. The address is 9002 Tampines Street 93 #01-04 S528836. Our opening hours are 2pm to 7pm daily. Do wear socks on your day of visit if you wish to try on any sneakers.

HOW MUCH IS THE SHIPPING FEE?

Shipping within Singapore
Standard Delivery - Free (No min. spending)

Same Day Delivery (Order before 1pm) - $13 (Delivered before 10pm)

Shipping within Malaysia
Standard Delivery - $20 (No min. spending)

WHEN WILL MY ORDER BE DELIVERED?

After an order is placed, we will take 1-2 working day/s to process the order and another 1-3 working day/s to deliver to you.

For same day delivery, your order will be delivered to you from 2pm to 9pm if your order is placed before 1pm.

HOW CAN I TRACK MY ORDER?

The tracking URL will be sent to you via the email or contact number you registered in your order when it is despatched. For tracking code that starts with 'SM', the tracking details given will only be live in the next 24 hours and parcel will be delivered to your letterbox.

I SELECTED SELF PICK UP, WHEN CAN I PICK UP MY ORDER?

After you have placed an order with self pick up, please allow 24 hours for your order to be ready for self collection. A ready-to-pick-up email notification will be sent to you once it is ready.

CAN I CHANGE THE ADDRESS ON MY ORDER?

Yes. However we only allow change of address 12 hours after your order has been placed. You can contact us here.

CAN I CHANGE THE SIZE, COLORWAY, OR MODEL OF MY ORDER?

Yes. However we only allow this amendment 12 hours after your order has been placed. You can contact us here.

WHAT DOES (W) AND (Y) MEAN ON THE SIZES?

(W) stands for women size and (Y) stands for youth/kids size.

CAN I CANCEL MY ORDER?

There will be a 5% cancellation fee if you wish to cancel your order. Our payment processing merchant charges us a fee once an order is placed and that fee will not be refunded to us in the event of cancellation.

CAN I EXCHANGE MY ORDER?

We accept an exchange within 7 days of receiving it. It is provided that the condition of the item remains the same as it was and also provided that the item you wished to exchange for is still available. Any cost of shipping back the item will be liable to you. The shipment may or may not come with tracking information. However in the event of a lost parcel, Snooze Store will not hold any responsibility. Alternatively, you can bring it down to our Tampines Store between 2 - 7pm daily. For overseas order, all sales are final.

WHAT IS YOUR REFUND POLICY?

We do not accept refunds once order has been completed. In the event where the item condition is flawed/defective, kindly attached several photos that shows the product's defect with your order number. We reserve the rights to have the final decision. If the product is indeed valid, kindly bring the item/s back to our store and a full refund will be issued back to your original form of payment. Processed refunds may take up to 10 business days.

DO YOU SHIP INTERNATIONALLY?

At the moment we only deliver orders to Singapore, Malaysia, Thailand and Vietnam.