ARE YOUR ITEMS AUTHENTIC?
Yes. We guarantee that every item listed and sold are 100% authentic.
WHEN WILL MY ORDER BE DELIVERED?
After an order is placed, we will take 1-2 working day/s to process the order and another 1-3 working day/s to deliver to you.
HOW CAN I TRACK MY ORDER?
The tracking URL will be sent to you via the email or contact number you registered in your order when it is despatched.
CAN I CHANGE THE ADDRESS ON MY ORDER?
Yes. However we only allow change of address 12 hours after your order has been placed.
CAN I CHANGE THE SIZE, COLORWAY, OR MODEL OF MY ORDER?
Yes. However we only allow this amendment 12 hours after your order has been placed.
CAN I CANCEL MY ORDER?
There will be a 5% cancellation fee if you wish to cancel your order. Our payment processing merchant charges us a fee once an order is placed and that fee will not be refunded to us in the event of cancellation.
CAN I EXCHANGE MY ORDER?
We accept an exchange within 5 days of receiving it. It is provided that the condition of the item remains the same as it was and also provided that the item you wished to exchange for is still available. Any cost of shipping back the item will be liable to you. The shipment may or may not come with tracking information. However in the event of a lost parcel, Snooze Store will not hold any responsibility. Alternatively, you can bring it down to our Tampines Store between 2 - 6pm daily.
WHAT IS YOUR REFUND POLICY?
We do not accept refunds once order has been completed. In the event where the item condition is not as described, a full refund will be issued back to your original form of payment. Processed refunds may take up to 10 business days.
WHAT IS YOUR DEFINITION OF BRAND NEW?
All our items are brand new unless otherwise stated. Our item will be deemed as brand new despite of the following:
- manufacturer glue stains
- tried on for fitting
- stitching inconsistency
- no or detached manufacturer tags
- slightly damaged box (small tear or dent)
- manufacturer defects and imperfections (stitching imperfections, or minimal scuff marks)
- shoes that are laced or unlaced
- apparel/accessories that are unsealed from or do not come with its original packaging
DO YOU SHIP INTERNATIONALLY?
Unfortunately not. At the moment we only deliver within Singapore and Malaysia.